A22 Transfers:
Automating Operations for a Premium Transport Fleet
How we built a custom booking engine with an integrated admin dashboard that reduced admin time by 90% and increased direct bookings for a leading Algarve transfer service.
Project Impact
Increase in Direct Bookings
Reduction in Admin Time
Automated Dispatch
Tech Stack
The Challenge
A22 Transfers was growing fast, but their manual booking process was a bottleneck. Managing spreadsheets, calculating fares manually, and coordinating drivers via WhatsApp was no longer sustainable. They needed a system that could scale with them.
- Manual fare calculation led to pricing errors and lost revenue.
- Double-bookings and scheduling conflicts were common.
- No real-time availability for customers meant lost bookings.
The Solution: Intelligent Automation
We built a custom booking engine from the ground up. It handles everything from instant fare calculation based on distance and vehicle type to automated driver assignment and payment processing.
Dynamic Pricing Engine
Integrates with Google Maps API to calculate precise routes and fares instantly, factoring in tolls, time of day, and vehicle class.
Automated Dispatch
System automatically notifies the nearest available driver via SMS/WhatsApp, reducing response times to seconds.
The Outcome
The impact was immediate. Admin workload dropped by 90%, allowing the owners to focus on fleet expansion rather than data entry. The seamless booking experience increased conversion rates by 40%.
"This system didn't just save us time; it saved our business. We can now handle triple the volume with the same staff."